Volunteer Verification

Home Delivered Meals on Wheels Volunteer Driver

Revised: July 2018

General Responsibilities

Responsible for picking up food from designated locations and delivering to a client’s home according to the information on a route sheet.

Essential Volunteer Functions:

• Works under the guidance of the Volunteer Coordinator of their delivery area
• Pick up food from designated specified locations and deliver to clients homes
• Provide accurate and timely delivery to clients on a designated route
• Communicate directly and immediately with office staff any concerns regarding clients
• Communicate with office any concerns about scheduling or difficulties with deliveries, ex. The route has changed and it now takes me twice as long to deliver
• Complete all required paper work on the route sheets and return to the clipboard and return coolers and hot bags to proper location
• Examples of volunteer functions listed do not include all tasks which may be found in this position. Duties and responsibilities may be added, deleted or modified at any time

Knowledge, Skills & Abilities:

• Commitment to the organization’s missions and goals
• Ability to maintain confidential information regarding all aspects of client, volunteer, and agency information
• Ability to work independently or as part of a team
• Good organizational skills and the ability to effectively communicate with staff members, other volunteers, clients and vendors
• Ability to represent the Agency in a professional manner
• Must be able to adjust priorities to meet deadlines in a timely manner
• Comfortable working with people of varying socioeconomic backgrounds, ages and racial diversity
• Physical mobility is required for sitting, walking, bending and long bouts of standing. Must be able to lift 20 pounds

Health Insurance Portability and Accountability Act (HIPAA):

All employees and volunteers who have access to protected health information or personally identifiable information, are required by the HIPAA Privacy & Security Rule to receive training so that they have an understanding and knowledge of the Privacy & Security Rule that corresponds to their duties. Training on the requirements of the HIPAA Privacy & Security Rule and the policies and procedures is a prerequisite for this position. Employees and volunteers who violate the requirements of the HIPAA Privacy & Security Rule will be subject to discipline up to and including termination of employment or volunteer privileges.

Reports to:

Volunteer Coordinator for delivery area

Volunteer Location:

Varies throughout Clinton, Eaton and Ingham Counties

Base work schedule:

Non-Frozen route Monday – Friday, between 10:30am and 1:30pm
Frozen routes between 9am and 3pm

Dining Site Volunteer

Revised: July 2018

General Responsibilities

Assists at Senior Dining Site Locations to provide meals to participants. Serves food and establishes positive relationships with program participants.

Essential Volunteer Functions:

• Helps prepare the site for delivery of food from the Central Kitchen.
• Sets up food stations, greets participants and provides a welcoming environment.
• May be asked to ensure that appropriate food temperatures and presentations meet standards during meal service.
• Follows procedures for proper handling of food, equipment and money.
• Maintains accurate records.
• Follow cleanliness guidelines throughout the meal service. Cleans the eating, servicing and cooking areas.
• Attends bi-monthly Nutrition meetings.
• Examples of volunteer functions listed do not include all tasks which may be found in this position. Duties and responsibilities may be added, deleted or modified at any time

Knowledge, Skills & Abilities:

• Commitment to the organization’s missions and goals
• Ability to maintain confidential information regarding all aspects of client, volunteer, and agency information
• Ability to work independently or as part of a team
• Ability to communicate effectively and establish good relationships with staff, clients, volunteers and vendors.
• Ability to represent the Agency in a professional manner
• Must be able to adjust priorities to meet deadlines in a timely manner
• Ability to meet department standards with regard to job knowledge, client focus, initiative, productivity, communication, teamwork and attendance.
• Physical mobility is required for sitting, walking, bending and long bouts of standing. Must be able to lift 20 pounds

Health Insurance Portability and Accountability Act (HIPAA):

All volunteers who have access to health information whose confidentiality is protected by the HIPAA Privacy & Security Rule are required by the Rule to receive training so that they have an understanding and knowledge of the Privacy & Security Rule that corresponds to their job duties. Training on the requirements of the HIPAA Privacy & Security Rule and the plan’s health information policies and procedures under the direction of the plan privacy & security officer(s) is a prerequisite for this position. Employees who violate the requirements of the HIPAA Privacy & Security Rule will be subject to discipline up to and including termination.

Reports to:

Community Nutrition Manager

Volunteer Location:

Varies throughout Clinton, Eaton and Ingham Counties

Base work schedule:

Varies depending on location 11:00am-1:00pm or 3:30pm-5:30pm

Dining Site Coordinator

Revised: July 2018

General Responsibilities

Coordinates with the Community Nutrition Manager and the Central Kitchen to provide meals to participants at senior dining site. Serves food and establishes positive relationships with program participants.

Essential Volunteer Functions:

• Helps prepare the site for delivery of food from the Central Kitchen.
• Sets up food stations, greets participants and provides a welcoming environment.
• Ensures that appropriate food temperatures & presentations standards during meal service.
• Follows procedures for proper handling of food, equipment and money.
• Maintains accurate records.
• Follow cleanliness guidelines throughout the meal service. Cleans the eating, servicing and cooking areas.
• Attends bi-monthly Nutrition meetings.
• Gives work direction to volunteers as needed.
• Examples of volunteer functions listed do not include all tasks which may be found in this position. Duties and responsibilities may be added, deleted or modified at any time

Knowledge, Skills & Abilities:

• Commitment to the organization’s missions and goals
• Ability to maintain confidential information regarding all aspects of client, volunteer, and agency information
• Ability to work independently or as part of a team
• Ability to communicate effectively and establish good relationships with staff, clients, volunteers and vendors
• Ability to represent the Agency in a professional manner
• Must be able to adjust priorities to meet deadlines in a timely manner
• Ability to meet department standards with regard to job knowledge, client focus, initiative, productivity, communication, teamwork and attendance.
• Physical mobility is required for sitting, walking, bending and long bouts of standing. Must be able to lift 20 pounds

Health Insurance Portability and Accountability Act (HIPAA):

All volunteers who have access to health information whose confidentiality is protected by the HIPAA Privacy & Security Rule are required by the Rule to receive training so that they have an understanding and knowledge of the Privacy & Security Rule that corresponds to their job duties. Training on the requirements of the HIPAA Privacy & Security Rule and the plan’s health information policies and procedures under the direction of the plan privacy & security officer(s) is a prerequisite for this position. Employees who violate the requirements of the HIPAA Privacy & Security Rule will be subject to discipline up to and including termination.

Reports to:

Community Nutrition Manager

Volunteer Location:

Varies throughout Clinton, Eaton and Ingham Counties

Base work schedule:

Varies depending on location 11:00am-1:00pm or 3:30pm-5:30pm

Kitchen Production Volunteer

Revised: July 2018

General Responsibilities

Responsible for food preparation and kitchen cleanup activities.

Essential Volunteer Functions:

• Works under the guidance of Food Production Supervisors to package food items for Meals on Wheels: Using dishes or utensils to portion up food; placing single serving items in individual portion containers; placing a variety of food items in meal sacks.
• Cleans kitchen utensils and work areas with direction provided by Supervisors in such a way as to be compliant with Health Department Sanitation Standards in the performance of all work duties.
• Examples of volunteer functions listed do not include all tasks which may be found in this position. Duties and responsibilities may be added, deleted or modified at any time

Knowledge, Skills & Abilities:

• Commitment to the organization’s missions and goals
• Ability to maintain confidential information regarding all aspects of client, volunteer, and agency information
• Ability to work independently or as part of a team
• Ability to communicate effectively and establish good relationships with staff, clients, volunteers and vendors
• Ability to represent the Agency in a professional manner
• Comfortable working with people of varying socioeconomic backgrounds, ages and racial diversity
• Use of protective gear such as hats, aprons, and gloves are required
• Physical mobility is required for sitting, walking, bending and long bouts of standing. Must be able to lift 20 pounds

Health Insurance Portability and Accountability Act (HIPAA):

All volunteers who have access to health information whose confidentiality is protected by the HIPAA Privacy & Security Rule are required by the Rule to receive training so that they have an understanding and knowledge of the Privacy & Security Rule that corresponds to their job duties. Training on the requirements of the HIPAA Privacy & Security Rule and the plan’s health information policies and procedures under the direction of the plan privacy & security officer(s) is a prerequisite for this position. Employees who violate the requirements of the HIPAA Privacy & Security Rule will be subject to discipline up to and including termination.

Reports to:

Food Production Supervisor

Volunteer Location:

Varies

Base work schedule:

Shifts are available anytime from 7:00am – 6:00pm, contingent upon the availability of a supervisor

Senior Proxy Project Driver

Revised: August 2018

General Responsibilities

Responsible for picking up food boxes from designated locations and delivering to client homes’ according to the information on a route sheet.

Essential Volunteer Functions:

• Works under the guidance of the Volunteer Coordinator at Tri County Office on Aging.
• Pick up food boxes from designated specified locations and deliver to client homes
• Provide accurate and timely delivery to clients on a designated route
• Communicate directly and immediately with office staff of any concerns regarding clients
• Communicate with office any concerns about scheduling or difficulties with deliveries, ex. The route has changed, and it now takes me twice as long to deliver
• Complete all required paper work on the route sheets and return to Volunteer Coordinator or TCOA front desk
• Examples of volunteer functions listed do not include all tasks which may be found in this position. Duties and responsibilities may be added, deleted or modified at any time

Knowledge, Skills & Abilities:

• Commitment to the organization’s missions and goals
• Ability to maintain confidential information regarding all aspects of client, volunteer, and agency information
• Ability to work independently or as part of a team
• Good organizational skills and the ability to effectively communicate with staff members, other volunteers, clients and vendors
• Ability to represent the Agency in a professional manner
• Must be able to adjust priorities to meet deadlines in a timely manner
• Comfortable working with people of varying socioeconomic backgrounds, ages and racial diversity
• Physical mobility is required for sitting, walking, bending and long bouts of standing. Must be able to lift 20 pounds

Health Insurance Portability and Accountability Act (HIPAA):

All employees and volunteers who have access to protected health information or personally identifiable information, are required by the HIPAA Privacy & Security Rule to receive training so that they have an understanding and knowledge of the Privacy & Security Rule that corresponds to their duties. Training on the requirements of the HIPAA Privacy & Security Rule and the policies and procedures is a prerequisite for this position. Employees and volunteers who violate the requirements of the HIPAA Privacy & Security Rule will be subject to discipline up to and including termination of employment or volunteer privileges.

Reports to:

Volunteer Coordinator at Tri-County Office on Aging

Volunteer Location:

Ingham county

Base work schedule:

Self-scheduled

Office Volunteer

Revised: August 2018

General Responsibilities

Provides office and clerical support for Tri-County Office on Aging.

Essential Volunteer Functions:

• Provides clerical support for Tri-County Office on Aging. Duties include, but are not limited to, data entry, proofreading, faxing, copying, scanning, processing mail, phone calls to update resource directory, shredding and filing.
• Examples of volunteer functions listed do not include all tasks which may be found in this position. Duties and responsibilities may be added, deleted or modified at any time

Knowledge, Skills & Abilities:

• Commitment to the organization’s missions and goals
• Ability to maintain confidential information regarding all aspects of client, volunteer, and agency information
• Ability to work independently or as part of a team
• Good organizational skills and the ability to effectively communicate with staff members, other volunteers, clients and vendors
• Ability to represent the Agency in a professional manner
• Must be able to adjust priorities to meet deadlines in a timely manner
• Ability to meet department standards with regard to job knowledge, client focus, initiative, productivity, communication, teamwork and attendance.

Working Conditions

• The work environment is a typical office setting. Safe work practices in regard to office equipment, avoiding trips/falls and fire regulations are required.
• Physical mobility is required for sitting, walking, standing, bending and lifting/holding/carrying objects of up to 40 pounds. Ability to enter and access information using a computer. Must be able to communicate effectively with clients, co-workers, volunteers and vendors in person and over the telephone.
• Sensory requirements include exposure to uniform temperatures, conversational noise levels and everyday office activities.
• Mental requirements include the ability to handle varying levels of stress.

Health Insurance Portability and Accountability Act (HIPAA):

All employees who have access to protected health information or personally identifiable information, are required by the HIPAA Privacy & Security Rule to receive training to ensure an understanding and knowledge of the Privacy & Security Rule that corresponds to their duties. Training on the requirements of the HIPAA Privacy & Security Rule and the policies and procedures is a prerequisite for this position. Employees who violate the requirements of the HIPAA Privacy & Security Rule will be subject to discipline up to and including termination of employment.

Reports to:

Person in Charge

Volunteer Location:

Varies

Base work schedule:

Shifts will be scheduled during open office hours, Monday-Friday, 8:00am to 5:00pm.

Friendly Reassurance Caller

Revised: December 2020

General Responsibilities

Calls a list of Tri-County Office on Aging (TCOA) clients on a regular basis for a friendly chat to reduce isolation.

Essential Volunteer Functions:

• Calls a list of clients provided by TCOA for a friendly chat to reduce isolation. Duties include, but are not limited to, maintaining regular contact (generally one call per week) with each client on the list, maintaining an open line of communication with Friendly Reassurance Coordinator, and contacting Friendly Reassurance Coordinator promptly if client indicates a need or problem.
• Examples of volunteer functions listed do not include all tasks which may be found in this position. Duties and responsibilities may be added, deleted or modified at any time

Knowledge, Skills & Abilities:

• Commitment to the organization’s missions and goals
• Ability to maintain confidential information regarding all aspects of client, volunteer, and agency information
• Ability to work independently or as part of a team
• Good organizational skills and the ability to effectively communicate with staff members, other volunteers, clients and vendors
• Ability to represent the Agency in a professional manner
• Must be able to adjust priorities to meet deadlines in a timely manner
• Ability to meet department standards with regard to job knowledge, client focus, initiative, productivity, communication, teamwork and attendance.

Working Conditions

• This position can be done from the volunteer’s own home.
• Volunteer uses their own phone and computer (if needed.)
• Mental requirements include the ability to handle varying levels of stress.

Health Insurance Portability and Accountability Act (HIPAA):

All employees who have access to protected health information or personally identifiable information, are required by the HIPAA Privacy & Security Rule to receive training to ensure an understanding and knowledge of the Privacy & Security Rule that corresponds to their duties. Training on the requirements of the HIPAA Privacy & Security Rule and the policies and procedures is a prerequisite for this position. Employees who violate the requirements of the HIPAA Privacy & Security Rule will be subject to discipline up to and including termination of employment.

Reports to:

Friendly Reassurance Coordinator

Volunteer Location:

Volunteer's own home

Base work schedule:

TBD by volunteer.

Volunteer Route Coordinator- Meals on Wheels

Revised: June 2018

General Responsibilities

Responsible for scheduling of volunteer delivery drivers.

Essential Volunteer Functions:

• Contact volunteers on a monthly basis to set up the delivery schedule. Maintain delivery calendar.
• Send the monthly calendar to the Meals on Wheels (MOW) office by the 15th of each month for the following month to ensure timely distribution of the calendars to the volunteers.
• Provide clear and specific communication to the MOW office when unable to secure a delivery driver.
• Have knowledge of the volunteers that are willing to fill in on short notice. Communicate that information to the MOW office.
• Ensure that the MOW office is aware when a volunteer is unavailable for an extended period of time so the volunteer isn’t contacted.
• Regularly compare the volunteer list with the list MOW office sends and make any necessary changes. Communicate changes to volunteer information
• Examples of volunteer functions listed do not include all tasks which may be found in this position. Duties and responsibilities may be added, deleted or modified at any time

Knowledge, Skills & Abilities:

• Commitment to the organization’s missions and goals
• Ability to maintain confidential information regarding all aspects of client, volunteer, and agency information
• Ability to work independently or as part of a team
• Good organizational skills and the ability to effectively communicate with staff members, other volunteers, clients and vendors
• Ability to represent the Agency in a professional manner
• Must be able to adjust priorities to meet deadlines in a timely manner
• Physical mobility is required for sitting, walking, standing, bending and long bouts of standing. Must be able to lift objects of up to 20 pounds
• Comfortable working with people of varying socioeconomic backgrounds, ages and racial diversity

Health Insurance Portability and Accountability Act (HIPAA):

All employees and volunteers who have access to protected health information or personally identifiable information, are required by the HIPAA Privacy & Security Rule to receive training so that they have an understanding and knowledge of the Privacy & Security Rule that corresponds to their duties. Training on the requirements of the HIPAA Privacy & Security Rule and the policies and procedures is a prerequisite for this position. Employees and volunteers who violate the requirements of the HIPAA Privacy & Security Rule will be subject to discipline up to and including termination of employment or volunteer privileges.

Reports to:

Designated Volunteer Coordinator

Volunteer Location:

Varies between Clinton, Eaton, and Ingham

Base work schedule:

Self-scheduled.