Below are two new training videos for Meals on Wheels volunteers: the delivery process, and HIPAA training. Please complete the Training Verification Form for EACH video after you’ve watched it.

Delivery Process 

The intent of this video is to offer three scenarios of what might happen when attempting to deliver Meals on Wheels to our clients.

Three scenarios are shown in the video:

  1. When client is home
  2. When client is not home but answers the phone
  3. When client is not home and does not answer the phone

New processes put in place:

  1. Call GLMOW when you have arrived to pick up meals. This will give us an idea of the timeline the client will receive their meal. It also ensures that the volunteer showed up and is on the correct route.
  2. If a person who is not a client approaches you about meals or you notice that a client would benefit from other food services, give food help line flyer/MOW info.
  3. Understand that when we register our clients we do advise them to call 48 hours in advance when they will not be at home. This is to prevent food waste and to utilize the volunteers’ time effectively. Unfortunately, this does not always happen. A client may have cancelled but it may have been to late to scratch them off the list.
  4. A client may give you a cash donation without putting it in an envelope. There should always be extra envelopes in the volunteer packet that is attached to the clipboard.
  • Please type your name to certify that you have watched the Meals on Wheels Delivery Process video.
  • Date Format: MM slash DD slash YYYY

HIPAA Training

Protected Health Information (PHI)

What is PHI?

Protected health information (PHI) is individually identifiable health information transmitted or maintained in any form or medium. Individually identifiable health information is information, including demographic data that relates to an individual’s physical or mental health or the provision of or payment of health care, which identifies the individual.

List of 18 Identifiers: Under HIPAA Privacy Rule “identifiers” include the following*:

  1. Names
  2. All geographical subdivisions smaller than a State, including street address, city, county, precinct, zip
  3. All elements of dates (except year) for dates directly related to an individual, including birth date, admission date, discharge date, date of
  4. Phone numbers
  5. Fax numbers
  6. Electronic mail addresses
  7. Social Security numbers
  8. Medical record numbers
  9. Health plan beneficiary numbers
  10. Account numbers
  11. Certificate/license numbers
  12. Vehicle identifiers and serial numbers, including license plate numbers
  13. Device identifiers and serial numbers
  14. Web Universal Resource Locators (URLs)
  15. Internet Protocol (IP) address numbers
  16. Biometric identifiers, including finger and voice prints
  17. Full face photographic images and any comparable images
  18. Any other unique identifying number, characteristic, or code (note this does not mean the unique code assigned by the investigator to code the data)

*This is not an all-inclusive list.

  • Please type your name to certify that you have watched the HIPAA Training video.
  • Date Format: MM slash DD slash YYYY