Information and Assistance

Information and Assistance specialists provide information that relates to older adults and persons with disabilities regarding community resources and supports in Clinton, Eaton and Ingham Counties. This service allows the public to access reliable information about a wide range of services in a timely fashion. Knowledgeable staff help individuals and caregivers navigate systems of support that promote independence and choice.

There are many programs and services available in the community. Staff members can provide information on topics such as housing options, eligibility and availability of government funded long term care programs, transportation, nutrition programs and caregiver support resources. Staff can provide contact information to access services or assist clients in making connections.

Information and Assistance Specialists can be reached in one of several ways:

  • Call 517-887-1440 or toll free (800) 405-9141.
  • Stop by the office between 8:00 a.m. and 4:30 p.m., Monday through Friday.
  • Mail an inquiry to 5303 S. Cedar St Building 1, Lansing, MI 48911.
  • Use the “Contact Us” feature on TCOA’s website to send an e-mail.

In order to make appropriate referrals, Information specialists may need to discuss the income, safety or health status of the older adult or person with a disability. The Tri-County Office on Aging keeps any information shared confidential.

Options Counseling

Options Counseling is an interactive process, directed by the participant, to fully discuss and explore choices, opportunities, and resources with people of all ages and incomes seeking long term supports and services (LTSS) to address their personal, service and support needs.  TCOA’s Options Counselor is trained to work with you, family members and/or significant others in your support circle to connect you to vital resources and services that fit your current situation and preferences to assist you to live in the environment of your choice.

An Options Counselor can help you develop your own personal long-term care plan. Whether you are in a nursing home, hospital, rehabilitation facility, community setting, or in your own home, an Options Counselor can guide you through your questions about living in the community:

  • Can I live in the community safely and independently?
  • What services and support are available for me in my home?
  • What services, assistive devices, or home modifications are available to support me in my home?
  • What funding resources may be available for services and supports?

Examples of services Options Counseling can provide:

  • Unbiased information about long term services and supports
  • Assistance with referrals and resources as needed
  • Information about possible resources available to pay for the services
  • A consumer-driven approach that ensures that your choices are respected
  • Follow-up and help with planning next steps
  • Counseling when and where you need it

Please contact TCOA’s Options Counselor for more information or to make an appointment. A visit can take place in your home, the hospital, a nursing home, a rehab facility, or at TCOA’s offices. Options Counseling is also available by telephone and email.

Contact: KC Austern, LMSW-clinical, 517-887-1418 or [email protected]