How to Get Help from Social Security New Flyer: How to Get Help from Social Security The Social Security Administration (SSA) wants people to know how to get help when they need it. This is especially important during the pandemic, when in-person service is by appointment only for limited issues. SSA created a new flyer that explains how to get help. It stresses that the best way for most people to find help is at SSA.gov. People can also reach SSA by calling 800-772-1213 or contacting a local Social Security office. The flyer also includes information people should know if they are scheduled for an in-person appointment. Visitors must: Have an appointment to visit an office. Wear a mask, regardless of vaccination status. Be prepared to wait outdoors when ability to follow physical distancing requirements is limited indoors. Come alone unless they require help with their visit. If they require help, SSA can only permit one person to accompany them.